Refund policy
REFUND POLICY
Our 30-day guarantee We want you to love your Unwynd massager. If you don't, contact us within 30 days of delivery and we'll make it right with a refund or a replacement.
How to request a refund
- Reach out through our Contact page (unwynd.shop/pages/contact) or email hello@unwynd.shop with your order number and a quick note about what's going on.
- We'll reply within 1–2 business days with next steps. For some requests we may ask for a photo, or ask you to send the item back. If a return is needed, we'll give you the return address and instructions. Please don't send items back without contacting us first, since we can't match unannounced packages to an order.
- Once your request is approved (or your return is received, if one was needed), your refund goes back to your original payment method. Depending on your bank, it can take 5–10 business days to show up.
Damaged, defective, or wrong item If your massager arrives damaged, doesn't work, or isn't what you ordered, let us know within 7 days of delivery and include a photo or short video. We'll send a free replacement or give you a full refund, whichever you prefer. You won't pay any return shipping for these.
Lost or delayed orders If your tracking hasn't updated in 30 days, or your order is marked delivered but you can't find it, contact us and we'll look into it with the carrier. If the package can't be found, we'll reship your order or refund you.
Gift Duo and discounted orders If you return one massager from a Gift Duo, the refund is based on the discounted price you paid for that item ($55.00), not the regular price.
Cancellations Want to cancel? Contact us as soon as possible. If your order hasn't shipped yet, we'll cancel it and refund you in full. If it has already shipped, you can still use our 30-day guarantee once it arrives.